Privacy Policy

This Privacy Policy explains how Crate WMS ("Crate", "we", "us", or "our") collects, uses, and protects information when you use our warehouse management platform and related services.

Information We Collect

Account Information

When you create an account, we collect:

• Name and email address
• Company or organization name
• Role and contact details

Usage Data

We automatically collect:

• Pages visited and features used
• IP address and browser type
• Device information and access times

Warehouse Data

Data you store in Crate — including inventory records, supplier information, purchase orders, goods receipt notes, and warehouse configurations — is your content. We process this data solely to provide and operate the service on your behalf.

How We Use Your Information

• Provide, maintain, and improve the Crate WMS platform
• Communicate with you about your account, updates, and support requests
• Protect the security and integrity of our services
• Analyze usage patterns to improve product functionality
• Comply with legal obligations

Data Storage and Security

All data is stored in secured, access-controlled cloud environments with the following protections:

• Encryption in transit using TLS 1.2 or higher
• Encryption at rest using AES-256
• Role-based access controls limiting who can access production systems
• Regular security reviews and monitoring

Data Retention

We retain your data for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete your data upon request. Certain data may be retained as required by law or for legitimate business purposes such as fraud prevention.

Third-Party Services

We use the following third-party services to operate Crate:

• Cloud infrastructure for hosting and compute
• Analytics tools to understand product usage

We do not sell, rent, or trade your personal information or warehouse data to any third party.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data via our API
• Withdraw consent for optional data processing

To exercise any of these rights, contact us at privacy@cratewms.com.

Cookies

Crate uses session cookies strictly for authentication and maintaining your logged-in state. We do not use third-party tracking cookies or advertising cookies. No cookie consent banner is needed because we only use essential cookies required for the service to function.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the email address associated with your account before the changes take effect. Your continued use of Crate after the changes become effective constitutes acceptance of the updated policy.